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Refund & Return Policy
- Returns and exchanges are not accepted for change of mind or incorrect purchases.
- Damaged, defective, or incorrect products must be reported within 7 days of delivery.
- Opened or used products cannot be returned unless a manufacturing defect is verified by the company.
- Customers must provide their order details and photographs of the affected product within 7 days of delivery.
- Approved complaints may qualify for a replacement, store credit, or refund.
- Approved refunds are processed through bank transfer.
- Orders may be cancelled before confirmation. Cancellation after dispatch is not guaranteed.
Shipping & Delivery Policy
- We deliver across Pakistan through courier services.
- Estimated delivery time is 4–5 working days after order and payment confirmation.
- Delivery charges are communicated at checkout, before order confirmation.
- Delivery times may vary due to courier delays, holidays, or unforeseen circumstances.
- Customers must provide accurate contact and delivery information.
- Failed deliveries due to incorrect details or customer unavailability may incur additional charges that will be borne by the customer for redelivery process and will be paid before delivery.
- Clinic pickup is available at 2nd Floor, Pasha Hospital, 191-E, Block 2, P.E.C.H.S., Nursery, Karachi.
- Please confirm pickup availability before visiting.
Terms & Conditions
- By using our website or placing an order, you agree to our Terms & Conditions.
- All prices are displayed in Pakistani Rupees (PKR).
- Prices and product availability may change without prior notice.
- Orders are subject to confirmation, stock availability, and payment verification.
- Customers may be asked for their doctor’s name to determine applicable pricing.
- Products must be used according to their instructions and healthcare professional guidance.
- Temple Protect reserves the right to decline fraudulent or unverifiable orders.
Privacy Policy
- We collect customer names, contact details, delivery addresses, order information, payment references, and doctor’s names where required.
- Customer information is used for order processing, payment verification, delivery, pricing eligibility, and customer support.
- We contact customers through WhatsApp for order confirmations, payment verification, delivery updates, and support.
- Necessary customer information may be shared with courier companies, website service providers, and authorized clinic representatives for verification.
- We do not sell customer information as an independent commercial product.
- Customers may request correction of their information.
- Information may be retained where necessary for business operations or legal obligations.
Medical & Product Disclaimer
- Temple Protect products, including Harmora and Barix-D, are nutritional supplements, not medicines.
- Products should be used under the guidance of a qualified healthcare professional.
- Follow the recommended usage instructions on the product packaging.
- Do not exceed the recommended dosage without medical guidance.
- Discontinue use and consult your doctor if you experience an adverse reaction.
- Store products in a cool, dry place, away from direct sunlight and moisture.
- Do not use expired products or products with damaged safety seals.
- Website information does not replace professional medical advice.
Payment & Order Verification Policy
- We currently accept payments through bank transfer.
- Orders are processed after payment confirmation.
- Customers are asked to share a payment reference or transaction screenshot for verification.
- Additional verification may be required for selected orders or special pricing.
- Incorrect or incomplete payments must be resolved before order processing.
- Temple Protect may hold or decline orders involving suspected fraudulent activity.
Customer Support & Complaints Policy
- Customer support is available for orders, payments, deliveries, product inquiries, and complaints.
- Customers may contact us through our official WhatsApp, telephone, or website channels.
- We aim to respond to complaints within 1 working day.
- Damaged, defective, or incorrect products should be reported within 7 days of delivery.
- Order details and product photographs may be required for complaint verification.
- Complaints are reviewed individually, and eligible resolutions may include replacement, store credit, or refund.
- Unresolved complaints may be escalated to Temple Protect management.
Dispute Resolution Policy
- Customers should contact Temple Protect customer support regarding any order or product-related dispute.
- We aim to acknowledge complaints within 1 working day.
- Complaints will be reviewed using the available order details and supporting information.
- Unresolved matters may be escalated to management for further review.
- We aim to resolve disputes fairly through direct communication.
